Shipping
Do you ship overseas?
We ship to addresses within the United States, including P.O. boxes, U.S. territories, and APO/FPO/DPO addresses. We do not currently ship outside the United States.
How long will it take to get my order?
Processing Time
Orders are typically processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. In the event of high order volumes, processing may be delayed slightly. Customers will be notified of any significant delays.
Shipping Rates & Delivery Estimates
We offer free standard shipping on orders over $100. Shipping charges for orders under $100 will be calculated at checkout based on order weight and destination.
Standard Shipping:
U.S. Products: 3-5 business days
Please note that actual delivery times may vary depending on the product's warehouse location and selected shipping method.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number once your order has shipped. Tracking numbers become active within 24 hours.
If your order arrives damaged or you receive the wrong item, please contact our customer service team immediately. We will work with our suppliers to resolve the issue promptly.
Privacy Policy
Privacy Policy
Last Updated: 2024-11-18
At Strat City Shop we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy outlines how we collect, use, and share your personal data when you visit or make a purchase from our website, www.stratcityshop.com.
1. Information We Collect
When you visit our Site or make a purchase, we may collect the following types of personal data:
- Personal Identifiable Information: Your name and email address.
- Payment Information: Processed securely through Shopify. We do not store your payment details; Shopify's Privacy Policy governs the handling of payment data. Please review their policy here: https://www.shopify.com/legal/privacy.
- Device and Usage Information: Automatically collected data, such as IP address, browser type, and interaction with our Site, via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including managing payments, shipping, and customer support.
- Communicate with you regarding your order or respond to inquiries.
- Comply with legal obligations, such as tax reporting or fraud prevention.
3. Sharing Your Information
We only share your information with third-party services as necessary to provide our services:
- Payment Processing: Shopify securely processes payment information. You can find details about Shopify’s data handling in their Privacy Policy: https://www.shopify.com/legal/privacy.
- Shipping Services: For delivering purchased items.
- Legal Compliance: When required by law or to respond to lawful requests.
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to improve your browsing experience and collect usage information. You can manage your cookie preferences through your browser settings.
5. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR), including:
- The right to access, correct, or delete your personal information.
- The right to restrict or object to our processing of your data.
- The right to data portability.
To exercise these rights, please contact us at stratcityshop@gmail.com.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data. Payments are securely processed via Shopify, which complies with the Payment Card Industry Data Security Standards (PCI DSS).
7. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware of any such data, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated "Last Updated" date.
9. Contact Us
For questions about this Privacy Policy or your personal data, please contact us at:
stratcityshop@gmail.com
Return Policy
What is your return policy?
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in the same condition as received, and in original packaging. Certain items, such as final sale, personal care products, or customized items, are non-returnable.
Return Process
To initiate a return, contact our customer service at [your email or phone number] with your order number and reason for return. We will provide instructions on how to return the item.
Refunds and Exchanges
Refunds will be issued to your original payment method once we receive and inspect the returned item. Please allow up to 7 business days for the refund to process. Exchanges are only available for defective or damaged items.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item). For your convenience, we can provide a prepaid return label, the cost of which will be deducted from your refund.
Lost or Stolen Packages
We are not responsible for packages lost or stolen during transit. However, we recommend contacting the shipping carrier to file a claim. We will assist with any documentation required.
Need more help?
Customer Service
For any questions regarding your order, shipping, or returns, please contact us at stratcityshop@gmail.com. We are here to ensure your shopping experience is as seamless as possible!
Didn't find what you were looking for? Feel free to contact us at any time!